Clinical Negligence Service Promise

We pride ourselves on our level of service.

We promise to return your calls the same day, if we can't speak to you at once.

We promise to reply to your letters and e mails within a week, if not sooner.

We promise to keep you informed at once as developments occur.

We will, if you like, ask you to monitor our performance regularly by sending you text messages asking you to rate our service as either

a)  excellent

b)  good

c)  poor

We promise to correct your concerns if ever you feel our service level is not good or excellent.  

Our partners are always available to you.  Our partners roles are both to drive your case forward and to manage the team and your case to achieve the best possible outcome at no cost to you.